Knowing how to manage your medical bills—with or without the aid of insurance—can make life simpler when you need care.
Reading and understanding your medical bills doesn’t have to be complicated, and that knowledge can go a long way to reducing your stress level.
“Medical bills can be intimidating,” says Tina Bloom, MBA, Director of Revenue Cycle at HSHS Sacred Heart and HSHS St. Joseph’s hospitals. “We’ve tried to make ours as clear as possible. We include descriptions of the charges, dates when services were performed, and information about adjustments and payments so people can see what they’re being charged and why.”
Breaking It Down
A medical bill may include charges from multiple health care providers for a single visit. This is normal practice and no cause for concern.
“We partner with other health care providers that may bill separately for their services,” Bloom says. “For example, a surgical bill might include charges from the hospital, the surgeon, and the anesthesiologist.”
If you’d like an estimate for a procedure or service before coming to the hospital, you can contact us directly and speak with a representative who can help.
“We provide a guaranteed estimate within 24 hours of the call, any time up until the scheduled procedure,” Bloom says. “The process is not automated. You’ll speak with a live customer service representative.”
Although we offer competitive pricing, you may require additional help to manage your medical expenses. Whether or not you have insurance, we offer financial assistance that can help you balance your budget.
“Our billing statements provide information about payment plans, and we offer online brochures and applications as well,” Bloom says.
If you need help reading a bill, paying a bill, or finding more information about your account, our billing statements also include a customer service line and website that can assist you.
To learn more about billing, payment plans, and financial assistance, visit HSHS Sacred Heart or HSHS St. Joseph’s or call 888.445.4554, ext. 4141.
You may also be interested in “Identifying Postpartum Depression in New Moms.”